FREQUENTLY ASKED QUESTIONS
Find Answers and Solutions to Common IT Issues. If You Can’t Find An Answer, Kindly Drop Us A Line On Our Contact Us Page and We Will Be Happy To Help.
We Are A Tech Focused Company Specialising In ICT Services & Solutions, Retailing Of Computers & Consumer Electronics And A Supplier Of Innovative Digital Technologies.
Simply put, CyberDigitech’s Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means CyberDigitech acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
At CyberDigitech we are “ecosystem versatile” : whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ICT ecosystem to another? We’ll be there for you.
We work with each client to establish specific expectations and agree on whether you need a dedicated IT Consultant from our team or not depending on your current or on-going ICT demands. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
Local Payment Options Are Available. Having A Secure And Flexible Payment Method That Suits You Is Important To Us. You Can Make Payments Via A Direct CASH Payment, Bank Transfer Or ECOCASH.
Websites vary generally in terms of the scope, category, complexity, and skills needed to create them, so a simple rule of thumb is – the bigger the website the more time it takes to build.
Categorization & Expected Development Time
1. Simple Static Informational websites
Typical development time: 8-72 hours
2. Semi-Dynamic Websites
Typical development time: 72 – 100 hours
3. Dynamic With Content Management
Typical development time: 100 -200 hours
4. Enterprise Websites
Typical development time: 200 – 2000 hours
Your SMS Account Setup Is Absolutely FREE And You Can Access It Via Our Web Interface Or Connect Via An API For Business Systems Integration Wherever You Are. You Only Pay For The SMS Credits You Want.
Setup Usually Takes 24- 72 Hours As We Need To Check If Your Branded Business Name (The Sender ID) Which Should Be 11 Characters In Length (Including Spaces) Is Available For Registration And If Not Available, We Suggest An Alternative Which We Can Then Use To Set You Up As Soon As Possible.
Our SMS Platform Gives You The Power Of Full Analytics And Reporting At A Glance For You To See How Your SMS Campaigns Are Performing. You Can Also Download These Reports On Your Computer Or Send To Your Email Address And Further Analyse Them Using Excel.
Our Digital Platforms Are Very Secure. Internationally-Recognized Certificates Confirm Our Compliance With Global Quality Management (ISO 9001) And Information Security (ISO 27001) Standards Applied Throughout Our Organization.
A computer virus is a self-spreading piece of software. The viruses disrupt the normal functioning of a computer, damaging its software or stealing its data.
You get a virus through downloading – either intentionally or unintentionally – infected files. Pirated music or movies, photos, free games and toolbars are common culprits, as are phishing/spammy emails with attachments. Viruses can also be downloaded by visiting malicious websites or clicking links or ads to an unknown/unsecure website. When you’re surfing the internet, don’t click questionable links or pop-ups. Even connecting to an infected external drive (like a USB) can introduce malicious software into your system. Another good rule of thumb is to never open an email or attachment unless you know and trust the sender.
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
If you notice any of the following issues with your computer, it may be infected with a virus:
- Slow computer performance (taking a long time to start up or open programs)
- Problems shutting down or restarting
- Missing files
- Frequent system crashes and/or error messages
- Unexpected pop-up windows
- New applications (toolbars, etc.) that appear without you downloading them
- Overworked hard drive (the fan makes sounds and seems to be whirring and working hard when you aren’t doing much)
- Emails that send autonomously from your accounts
- Browser lag or redirects